March 30, 2020
As many of you may have heard, Governor DeWine released a phased plan to reopen Ohio and dental offices were included in phase one, which means Northeast Orthodontic Specialists is reopening on Friday, May 1st. At this time, only our Blue Ash office will be opening so we can focus our efforts on keeping one office as safe as possible. Our community has been through a lot over the last few months, and all of us are looking forward to resuming a few normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
That being said, you may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our office will communicate with you beforehand to ask some Covid-19 related screening questions. You’ll be asked those same questions again when you get to the office. These questions will need to be answered in order for us to see you.
- When you arrive at your appointment, please stay in your vehicle and call (513 793-4770) or text (844-261-2235) to let us know you’ve arrived. We will let you know when we’re ready for you by a call or text back. In order to keep the number of people in the office to a minimum, we ask for only one person to come in per appointment, unless you are a parent that would prefer to accompany your child.
- A team member will be there to greet you and take your temperature with a no-contact thermometer. Anyone who enters our building will need to have their temperature taken, including our doctors and team members.
- We have touchless hand sanitizer that we will ask you to use when you enter the office. We have conveniently placed the hand sanitizer station beside the door, where the coffee bar used to be.
- Our waiting room has been reconfigured to optimize your safety. At this time, we will no longer offer magazines, children’s toys, a coffee bar and so forth, since those items are difficult to clean and disinfect.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. Maureen will be calling to reschedule appointments, but please don’t hesitate to reach out if you have any questions or concerns.
Thank you for being part of the NOS family! We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Dr. Stadiem, Dr. Weber, and the NOS Team
March 16, 2020
As of Tuesday, March 17th and per Governor DeWine’s request, Northeast Orthodontic Specialists will be closing for a minimum of 2 weeks so we can keep our patients and their families safe. We will be closely monitoring advisories from the Centers for Disease Control and Prevention as well as federal and state health officials before deciding to open our doors again for appointments
Dr. Stadiem will be available for any emergencies that come up, but please limit these to true emergencies. Governor DeWine described emergencies as those that relieve pain and infection or restore oral function or are trauma-related.
While we know this disruption in our schedule isn’t ideal, we know it is a necessary step to help stop the spread of this virus and to ensure the safety of our team, our patients, and the community as a whole. Thank you so much for your understanding and we will do everything we can to get your appointments back on the books when we open again.
March 21, 2020
Northeast Orthodontic Specialists remains open for normal business, but we are taking every necessary precaution to keep our patients, families, and team safe and healthy during this COVID-19 outbreak.
To keep everyone safe, please take these factors into consideration when coming to our offices for appointments:
+ If you or anyone in your family is experiencing cold or flu like symptoms, difficulty breathing, or a cough, please don’t come in to your appointment. Give us a call and we will be happy to reschedule!
+ Please limit the number of people coming to appointments. If at all possible, keep siblings and any others that might come along at home so we can keep our waiting rooms from getting crowded.
+ Wash your hands & be kind to yourself!
Thank you so much for your cooperation to keep everyone around us safe and healthy!